October 9th 2019 | Central London

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Speakers

Bridget Workman

Bridget Workman - CEO - The Changing Work Company

Bridget is a world expert on Smart Working, property portfolio (asset /estate) management, workplace transformation and property performance measurement and for over 20 years she has been at the forefront of developing Smart Working principles and practice for the UK Government.

She leads The Changing Work Company offering strategic advice, change management and training to support businesses transitioning to Smart Working. Her clients include international public and private sectors. 

She is an author and creator of seminal publications Working without Walls, Working beyond Walls and the UK Government’s State of the Estate Reports, and she guided development of the PAS 3000:2015 Code of Practice on Smart Working and the ‘Look and Feel’ Blueprint for Government Hubs. She is a sought-after speaker at conferences and seminars worldwide.

Speaker Interview

Describe yourself in three words please!

Positive. Curious. Open-minded.

Can you give a short introduction to your role and organisation?

I lead The Changing Work Company. We are experts in Smart Working updated for the needs of people and organisations today. We offer strategic advice, modern change management techniques and training to support businesses transitioning to Smart Working - or whatever ‘work’ changes to in the future. We help them make a smooth transition from traditional ways of working to flexible 'smart' ways of working using modern technologies and workplaces. Our clients include corporates and government agencies in the UK and worldwide.

I am a world-leader in Smart Working, strategic property asset management and property performance measurement, and for over 20 years I have been at the forefront of developing Smart Working principles and practice for the UK Government.  

Are there any specific themes / topics that you would like to see included in the summit agenda?

Change management

Public sector progress

What would you say is your greatest success story to date?

I count my greatest professional success has been championing the benefits of Smart Working to Civil Servants and the Civil Service to the point where it is now underpins Government’s estate strategy and is embedded in policy.

The other professional achievement I’m especially proud of was working with a great team in OGC to create the State of the Estate Report which for the first time brought together data from a range of sources to show the performance of the Government’s estate in simple everyday terms. The SOFTE continues to be published annually is now in its 10th year.

If there was one specific smart working challenge that you think technology could overcome, what would it be?

I don’t think technology is the issue - there’s plenty of technology available to solve Smart Working problems. The issues include: 

  • how people use the technology for communications, collaboration, research; 
  • how people manage their exposure to technology and their availability through technology; 
  • whether organisations are willing to deploy technology through automation and sensors to manage environments and deliver effective workplaces.

Martin Sellar

Martin Sellar - Chair - Cross Government Smarter Working Group

Describe yourself in three words please! 

Family, work and delivery!

Can you give a short introduction to your role and organisation?

I am Programmes Director in the GPA with accountability for the Government Hubs Programme, Whitehall Campus Programme and Smarter Working Programme which are part of creating Great Places to Work for Civil Servants.  

Previously I have led the delivery of various Projects and Programmes, most recently the Smarter Working Programme in the Home Office which included the movement of 2100 Home Office staff to Croydon and the creation of the Croydon Campus in 5 refurbished buildings with 7700 staff.

What would you say is your greatest success story to date?

Successfully delivering Smarter Working in the Home Office including the creation of the Croydon Campus and consolidation of its Central London estate.

If there was one specific smart working challenge that you think technology could overcome, what would it be?

Keeping people fully connected remotely.

Victoria Nowell

Victoria Nowell - Smart Working Manager - Department for Digital, Culture, Media and Sport

Describe yourself in three words please!

Positive. Enthusiastic. Tenacious 

Can you give a short introduction to your role and organisation?

The Department for Digital Culture Media and Sports is one of the more diverse government Departments. It is responsible for the most creative and forward thinking sectors in Whitehall. We are embarking on our Smart Working journey with our vision of creating a working environment that reflects that dynamism and diversity; create a working culture that encourages and engages the wide range of skills, backgrounds and lifestyles of our staff and in the most consultative way possible, implementing a people-centered smarter way of working. My role, as part of a small team, is to make this happen.

What would you say is your greatest success story to date?

Still working on it. DCMS is one of the best departments to work in in Whitehall, consistently comes top of government staff satisfaction surveys. I want it to be even better!

If there was one specific smart working challenge that you think technology could overcome, what would it be?

I would love to see technology used to bring people together more effectively.

John Glover

John Glover - Sales & Marketing Director - Kahootz

Morgan Frodsham

Morgan Frodsham - Transformation Lead - Government Digital Service

Chris King

Chris King - Corporate Account Manager - Plantronics

Describe yourself in three words please!

Ask my wife

Can you give a short introduction to your role and organisation?

To help our customers move to a smarter way of working by providing best practice advice, technical guidance and ensure they have all the information they need to make informed decisions regarding Plantronics headset solutions and services.

Are there any specific themes / topics that you would like to see included in the summit agenda?

As work adapts to mobile first / flexible work spaces and hot desking solutions how can we manage the acoustic environment to increase productivity whilst providing a comfortable and safe working environment.

What would you say is your greatest success story to date?

Getting money out of HMRC rather than paying it in!

If there was one specific smart working challenge that you think technology could overcome, what would it be?

Mobile / agile working and acoustic management

Ian Humphray

Ian Humphray - Workplace Experience Implementation Manager - Jaguar Land Rover

Describe yourself in three words please! 

Passionate, Positive, Empathetic

Can you give a short introduction to your role and organisation? 

Jaguar Land Rover is a company that brings together two much loved, highly prestigious British car brands.  A truly global brand that is instantly identifiable.  Since 2008 the company has experienced unprecedented growth. Working Smarter is seen a key enabler to driving the business forward aiding collaboration, agility and responsiveness. 

Workplace Experience Manager: Developing and implementing Working Smarter solutions across a global platform. Building and shaping  customer requirements, finalising designs and engaging with people to ensure a sustainable workplace solution is delivered.

Are there any specific themes / topics that you would like to see included in the summit agenda? 

How do we plan for success? What outcomes can we measure to ensure we deliver the vision? 

What would you say is your greatest success story to date? 

Working with 1700 people from 5 different sites and taking them on a journey (physical and emotional) to an agile office environment. Resulting in a great office environment  with happy motivated employees, that had feared the change originally.

If there was one specific smart working challenge that you think technology could overcome, what would it be?

Getting attitudes and behaviours right would negate the need for technology to play such a big part in our working day. Many of the technological solutions are in response to poor behaviours.  Technology that focuses on making the day easier to negotiate is where the true value lies.

Craig Seager

Craig Seager - Sales Director UK / MEA - Condeco

Describe yourself in three words please!

Innovative, Collaborator and Mentor

Can you give a short introduction to your role and organisation?

I am a professional workplace consultant and a certified Fitwel Ambassador, working alongside our global clients to deliver world-class workplace technology solutions, that enable them to transform their workspace and maximise utilisation of their real estate.

Condeco is the global leader in workplace management solutions. We guide our clients through the rapidly changing workplace environment, providing thought leadership, direction and innovative technology to enable them to make informed decisions about their workspaces.

Are there any specific themes / topics that you would like to see included in the summit agenda?

Wellbeing, data and analytics that are used within the workplace, top 3 challenges in the sector over the next 3 years, how HR, IT, FM and real estate leaders will play a leading role in the evolution of the modern workplace.

What would you say is your greatest success story to date?

I believe that my career as a workplace consultant, supporting companies’ transformation of their workplace environments to better understand the needs of their employees whilst reducing costs, has been a satisfactory journey.

If there was one specific smart working challenge that you think technology could overcome, what would it be?

Technology can really help organisations deliver different workspaces for different purposes, creating a much more flexible and agile workspace and in turn workforce. Implementing the right technology will not only increase employee engagement and productivity levels within organisations but also result in a reduction in real estate costs.

Simon Goodison

Simon Goodison - Co-Founder and Director - Smarter Not Harder

Describe yourself in three words please!

Enthusiastic. Fun. Approachable

Can you give a short introduction to your role and organisation?

Co-founder and Director of Smarter Not Harder (SNH).

SNH are a consultancy and training company specialising in helping people and organisations to achieve more in less time, without compromising the quality or enjoyment of the work being done. We help people to work smarter, achieve more and live better.

Are there any specific themes / topics that you would like to see included in the summit agenda?

Bricks. Bytes. Behaviour.

When public sector staff are in a new workspace with new technology how will you ensure they adopt new, more productive, workplace habits?

What would you say is your greatest success story to date?

I would have to say the development of the SmartWorking training programme. 1000’s of people are feeling more in control, enjoying work more and spending more time seeing family or doing what they love outside work. I am so fortunate in my role that I receive feedback from clients every week saying how much of a difference it has made.

Each week people say “You’ve changed my life” and leaders saying the workplace is transformed – which really is so rewarding to hear. It’s hard to pick one story from among those so I’ll choose the last client ROI report we delivered which was for BT, demonstrating a 19% productivity improvement, in less than 3 months!

SNH -  It does what it states on the tin – it showed me very quick wins that has enabled me to work that much smarter with the time that I have -  in fact I would go so far as so say that it has enabled me to deliver much more, at a higher quality, utilising less time -   A win , win , win….”.

Keith Michael, Head of Billing Operations, BT

If there was one specific smart working challenge that you think technology could overcome, what would it be?

Interruptions & distractions. Make it possible to turn all notifications off on all devices with one click!

Ally Munarriz

Ally Munarriz - Head of Marketing - Thumbtel

Ally Munarriz is the Head of Marketing of Thumbtel, who have provided communication apps to both consumers and telecommunications companies worldwide since 2008. Their flagship app HulloMail manages and transcribes your voicemail messages and Another Number adds a second number for work to your smartphone, to support BYOD, reduce mobile phone costs and promote work-life balance. 

Trish Jakeman

Trish Jakeman - Smarter Working Programme Manager - Ministry of Defence

Describe yourself in three words please!

Energetic, Driven & Passionate

Can you give a short introduction to your role and organisation?

I am the Smarter Working Programme Lead for Defence Infrastructure Organisation, which is part of the MoD. I am ultimately responsible for deploying and embedding the people, place and technology changes to make Smarter Working a success and realise the many financial and soft benefits.

Are there any specific themes / topics that you would like to see included in the summit agenda?

Cultural Change

What would you say is your greatest success story to date?

Demonstrating that Smarter Working can improve the well-being of staff thereafter increasing our employer value. On a personal level it is my 3 young children and being able to have a career that allows flexibility to raise a young family.

If there was one specific smart working challenge that you think technology could overcome, what would it be?

Remote and virtual working

Hugo Mathias

Hugo Mathias - CIO - Northampton General Hospital

Philip Fumey

Philip Fumey - Collaboration Demand & Service Design Manager - Vodafone

Describe yourself in three words please!
Curious, enthusiastic, technologist

Can you give a short introduction to your role and organisation?
I lead a brilliant team of dedicated experts that help Vodafone's valued enterprise customers explore and deliver on their digital transformation ambitions, through knowledge sharing, strategic partnerships and technology. In the last 4 years, I’ve also played a big part in transforming the digital workplace reality for Vodafone’s global connected workforce.

Are there any specific themes / topics that you would like to see included in the summit agenda?
The importance of a balanced & inclusive digital workplace for a global workforce. 
The strategic importance of flexible working.

What would you say is your greatest success story to date?
Hands down: Being part of the team that delivered a prize winning global digital workplace at Vodafone.

If there was one smart working challenge you could overcome, what would it be?
Overcoming the gap in productivity despite the availability of transformative technology across industries

Mel Andrews

Following her early career in meteorology and flood management Mel moved on to look at how technology can help achieve wider business outcomes. Now leading a programme focused on how we can adopt new ways of working enabled by technology as part of a broader smarter ways of working initiative, Mel is aiming to improve how Defra works and to create a culture where we get the most from the modern tools available to colleagues and improve productivity. Mel tries to live the smarter working mantra through everything she and her team are doing

Speaker Interview:

Describe yourself in three words please!

Fun, focussed and enthusiastic (on a good day!)

Can you give a short introduction to your role and organisation?

I’m leading the technology enabled business change as part of the broader smarter ways of working programme. The Defra group‘s purpose is to create a great place for living with a healthy environment that supports a strong economy. The Defra group is approx. 20,000+ staff made of multiple organisations.

Are there any specific themes / topics that you would like to see included in the summit agenda?

How we create and embed a culture where we can make the most of and fully exploit the every changing and evolving technology and tools that can enable us to work smarter

What would you say is your greatest success story to date?

For our programme so far it’s the clear recognition that this isn’t a technology or estates driven programme but that at the heart it is about people and behaviour

If there was one specific smart working challenge that you think technology could overcome, what would it be?

Reducing the need or perceived need to travel everywhere.